Refund policy
Returns and Refund Policy
At Aulex & Co, customer satisfaction is important to us. We want you to shop with confidence and understand your rights when purchasing from our store.
1. Change of Mind Returns
Where the Electronic Communications and Transactions Act (ECTA) applies, customers may cancel qualifying online purchases within 7 days after receiving the goods, without providing a reason.
The customer may be responsible for the direct cost of returning the goods. Any refund will be processed within the timeframe required by applicable law.
This right is subject to the statutory exceptions provided by law.
2. Faulty, Damaged or Defective Products
In accordance with the Consumer Protection Act (CPA), goods that fail to meet the required quality standards may be returned within 7 days of delivery, subject to the Act.
Where applicable, customers may choose a repair, replacement or refund. These rights will be handled in accordance with the CPA.
Please contact us as soon as possible if your product arrives damaged, defective or faulty.
3. How to Request a Return
To request a return or refund, please contact us with:
- Your order number.
- Your full name.
- A description of the issue.
- Photographs or videos where the product is damaged or defective.
Email: fynnkeno62@gmail.com
Please wait for return instructions before sending any product back.
4. Refund Processing
Approved refunds will be processed using the original payment method where reasonably possible, subject to applicable law and payment-provider procedures.
We will communicate with you regarding the outcome and expected processing timeframe.
5. Contact Information
For returns, refunds or product-related assistance:
Aulex & Co
Email: fynnkeno62@gmail.com
Address: 1 Bridgeway, Century City, Cape Town, 7441, South Africa
Nothing in this policy limits or excludes any rights you may have under South African consumer protection legislation.